Refund policy

We will never sell you a cooling wearable that has been worn and returned. For this reason, we cannot accept returns for garments or accessories that have been worn with activated CoolPaks.

Cooling Vest Quality Assurance 

We are proud to offer 100% Made-in-the-USA cooling apparel. We stand behind our constructions and textiles. If you have a problem within 30 days, do not hesitate to contact us.

We will provide a return label for returns or exchanges due to an error on our part.  Returns for any other reason will be the responsibility of the purchaser. 

Our Quality Assurance Policy is for cooling vests only.

(716) 281-0080
Cool@orosportsusa.com