Two cells in one of the panels for the cooling vest I purchased didn’t plump up. I was asked to try a possible remedy, which makes perfect sense. When the remedy didn’t solve the problem, a replacement was promptly shipped. This best customer service I’ve experienced in years!

I contacted the seller via email to ask about kid sizes and colors. The owner responded quickly and I placed my order soon after. The order but only one of two arrive. A quick email and lo and behold a quick response, shipping confirmation was sent and a few days later the package arrived. The mailer contained the missing headband and surprise, surprise the discontinued color my grandsons wanted arrived as a special gift. My youngest grandson has worn his headband everyday since he received it. The bands are high quality, comfortable and a treat to wear playing soccer and lacrosse in the heat! Thank you, thank you!! I highly recommend this seller!!!!

I am a runner with MS and needed something I could run with to stay cool. The headwrap helps me stay cool, and the vest adds a little weight but not much, and it generally stays pretty secure. I wish there was a way to hook the shoulder straps together across the chest, but that's a minor quibble. Hoping to be able to run more comfortably in warm weather with my new gear!

I am a runner with MS and needed something I could run with to stay cool. This vest adds a little weight but not much, and it generally stays pretty secure. I wish there was a way to hook the shoulder straps together across the chest, but that's a minor quibble. Hoping to be able to run more comfortably in warm weather with my new vest!

Fits well, looks nice and keeps me cool.

I have MS and when my body temp increases, even slightly, Uhthoff’s phenomenon kicks in and I become wobbly and unstable. I’ve been looking for cooling vests for some time and have tried a few that weren't quite right. I purchased the Ultimo Cooling vest and am very excited to report that I am able to walk farther, work in the garden longer and even washed my dog in the yard without getting wobbly!
The size 0 vest fits well (I am 5’2”, 125 pounds). The velcro is strong and allows me to adjust the tightness of the vest, which is super helpful because I am prone to “MS Hugs,” a misnomer at best. (If you know you know.)
Customer Service is Excellent! Luanne has been more than helpful. She is a delight to work with and super helpful and accommodating!
Thanks for developing a great product. :)

I’m an athlete !

I play tennis, pickle ball. I ride a bike and I walk. I live in Florida where the humidity is so high 95% From May to October !
I bought the ULTIMO
COOL VEST and HEADBAND
I wear them both during my tennis matches or any other sport that I’m doing they keep me cool 1 1/2-2 hours. Makes a huge difference in my recovery you’re not dragging ……you don’t lose your energy !!
It is the BEST investment I’ve ever made And the Vest washes very easily and looks great.
I have extra ice packs if I need them The customer service people are so easy to talk to and they respond quickly. If you have any kind of issue!!
Oro is the best company I have found to work with in the US in a very long time. Thanks for everything LUANNE appreciate it.
Nancy Shuman
Palm Beach gardens, Florida
70 years young

I purchased both the headband and the gloves. The headband works better than expected. It stayed cool on a long run over 60 minutes. The gloves also were a great fit, although if you're planning on holding something in your hand it might feel a bit awkward as the ice packs are somewhat large. The reusable packs are convenient, although you should be careful not to squeeze them because one of them burst after first use. The owner of the company is so kind and sent a replacement pack right away. I highly recommend both products!

Used my best for the first time last weekend and it worked like a charm, keeping me cool in hot weather. It’s so lightweight that I didn’t even know I was wearing anything.

I feel so fortunate to have discovered Oro Sports USA!
I have MS and heat is my nemesis. I’ve used a passive ice pack cooling vest for several decades and while it works well, it’s very heavy and bulky and looks like a flack jacket.
I started with the Coolsport Vestino and love it for its simplicity and that it can be worn under my clothing. The Vestino plus the Cooling Headband is a great combo for being out and about on a warm day, or visiting places that lack A/C.
But as the summer really heats up and I want to be outside for any length of time, the Ultimo Cooling Vest can’t be beat, especially when used with a cooling headband and wrist coolers (would love to have ankle coolers, too).
As long as I add a hat and stay well hydrated, I can work in my garden for hours, can join friends on walks I’d normally never consider in hot weather, and don’t have to worry about suddenly finding myself overheated and a little panicky about whether or not I’ll be able to make it home in time before symptoms kick in, making it difficult to continue walking.
Experiencing this increased level confidence in hot weather is quite remarkable, and I am so thankful.
Also, I love the yellow color. I initially thought it might be too bright, but as friends pointed out, since I always wear bright colors, who’s going to notice?
And finally, the customer service is simply the best I’ve ever experienced. Luanne has been invaluable with her help for each of my orders, and ever so patient, too :) Thank you, Luanne!

The Orosports headbands have changed my ability to function in the heat of summer. I don’t have to hide in buildings with a/c anymore, but can enjoy being outdoors. I play pickleball, garden, walk the dog, etc., wearing the cooling headband - usually under a wide-brimmed hat or baseball cap - and it takes my temp down a notch or two so I can think straight! I’m giving them as presents to other women in particular who overheat!
Also, working with the company has been wonderful. Just go to the website “About” then “Contact us” and you’ll get your questions answered really quickly by a real person! Wonderful.

When I was active in sports, I would have loved this vest, but now, after being diagnosed with multiple sclerosis, I absolutely love it more than anything else out there. It has made a tremendous difference in managing my heat intolerance. Living in Texas, the heat and humidity are no joke. I even took it with me to Florida for our walks, and it was a game-changer. This vest has become a staple in my life. It allows me to enjoy the moment without the setbacks that MS can bring.

OG vest and headband owner (10+ years) Absolute lifesaver for dealing with the heat.
Through the years I’ve learned not to “over plump” them when I’m activating them. If they don’t have a little space to expand when they freeze the outer layer will crack. If I over plump them (squares are tight and the sides V) I leave them on a towel until they evaporate a bit. Better cooling and longer lifespan that way

Following my son’s doubleheader baseball games on a 100+ degrees Texas summer day, he was absolutely exhausted from the heat. He didn’t feel well at all from being so hot. Luckily I had packed the Ultimo cooling vest for this occasion. My son slipped into the vest and just breathed a huge sigh of relief. With some cool water and a little food, he was back to himself in no time. He felt so cooled and refreshed. He even said he was ready to play a third game! Luckily however, we were done for the day. But the Ultimo cooling vest took my son from a potential heat illness to being energized and ready to go. Thank you so much!

I have autonomic dysfunction, so all of the things your body automatically does in the background is pretty messed up. Among the worst of my symptoms is inability to regulate body temperature. Summers are kind of crappy for me because I overheat very easily which can cause me to pass out or get heat stroke. I emailed the company to ask a couple questions. I got a fast response and from the person who founded the company. Turns out they knew what autonomic dysfunction is. They were amazingly kind and helpful.
I have tried other products like this some far more expensive and they never quite worked for me and were bulky. This vest if I remember correctly is rated for 45 minutes of practice the sun and heat. I have used it outside and I got quite a bit more than 45 minutes. I use this daily for my job as a dog trainer and I usually get 4-5 hours of cooling (most of my classes are inside but still very hot and humid). It uses ice packs so there is a little bulk there but much less than others I have tried. I was concerned about trying the vest because the temperature regulation or lack of works both ways for me. Not only do I overheat but I struggle to get warm when I am cold and despite having a fair amount of injuries I can’t ice a broken ankle or messed up knee because it causes the rest of me to be cold and it causes more pain. The ice packs go in a lining in the vest that has some insulation. For me this was a complete game changer. It is not to cold and doesn’t cause pain. There is just enough insulation that it does not feel like I duct taped ice packs to my body. This vest has been a complete game changer and has made it so I no longer have to hibernate in the summer. A huge improvement to my quality of life.